This is how my convo ended:

“you know your customer service really sucks” I said, “no really it really really is bad and i am shocked at how bad it is”

“Is there anything else I can help you with?” said the nice man.

“Yes” I said “amazong.co.uk customer service sucks  please put that on your website”

He Laughed, I hung up, canny chap probably just doin his job you know payin bills whatever.